Shipping, returns & contact

All prices are in NZ dollars and include GST.

Shipping

We ship within New Zealand by signature courier, or you can pick up free from Tauranga. You choose delivery in your cart, and the price is shown before you pay.

• Free courier on orders of $1,000 or more to non-rural addresses anywhere in New Zealand.
• Ordering more than one helmet? The second helmet ships at 80% of the price above, and three or more at 60% each.
• Goggles and gloves ship free when you buy them with a helmet or bike.
• Bikes are the price above plus $10 each.

Orders are packed and sent within 2 working days. You'll get an email receipt as soon as you pay. Pre-order items ship when stock arrives, and we'll let you know the expected date.

Returns & warranty

Faulty or not as described. Your rights under the Consumer Guarantees Act aren't affected by anything on this page. If something arrives faulty or isn't what you ordered, contact us and we'll put it right with a repair, replacement or refund.

Changed your mind? Unused items in their original packaging can be returned within 14 days of delivery. Return shipping is paid by the customer. For hygiene and safety reasons, helmets that have been worn outside or have any marks can't be returned for change of mind.

Helmet safety. Replace a helmet after any crash or hard knock, even if it looks fine. The foam inside is designed to absorb one impact. Before every ride: helmet on, strap done up.

E-balance bikes come with a manufacturer's warranty. Ask us for the warranty document, or see the Products page on our website.

Contact

Email info@tyme.co.nz or call 021 0875 8967. We're based in the Bay of Plenty and you'll often find us at local markets and events.

SL TYME Limited